Patient Experience Coordinator
Patient Support
Hospitalization and illness can be very stressful.
Our Patient Experience Coordinator is here for you to ease the sometimes challenging journey through a healthcare experience. Our Patient Experience Coordinator assists patients and families with any concerns or complaints, and acts as a liaison between the patient and the hospital or Medical Staff.
Our mission is to always provide outstanding healthcare and excellent service.
We want to exceed your expectations!
However, there may be times when a patient or family member has an issue that needs special attention. Please let us know when an issue occurs. We want to address your concerns and/or questions immediately.
Should you have any issues during your hospital stay that cannot be resolved by our medical personnel, we encourage you to reach out to our
Patient Experience Coordinator:
(936) 435-7900 or at ext. 7900 or
patientadvocacy@hmh.cc
If it is after normal business hours or you have an unresolved concern, management can be contacted at (936) 291-4553.
QUICK LINKS
Reporting Concerns
If you have a problem or complaint related to any aspect of your care during your hospital stay, please immediately speak to your nurse or hospital staff member. If your issue remains unresolved, please contact the following resources:
HMH Patient Advocate
HMH Anonymous Compliance Hotline
Patient Safety concerns can be reported to:
CIHQ
www.cihq.org/complaint
Center for Improvement in Healthcare Quality
ATTN: Chief Executive Officer
PO Box 1540
Mexia, Texas 76667-1540
TEXAS DEPT. OF HEALTH
www.dshs.texas.gov
PO Box 149347,
Austin, TX 78714-9347
(800) 458-9858
hfc.complaints@hhs.texas.gov
QUALITY IMPROVEMENT ORGANIZATION – KEPRO
www.keproqio.com
TEXAS DEPT. OF INSURANCE (TDI)
www.tdi.texas.gov
To contact the disciplinary or licensing authority for this facility please contact Texas Health & Human Services Commission at:
Health & Human Services Commission Complaint and Incident Intake, online at https://txhhs.my.site.com/complaint/s/, by calling 1-800-458-9858, or by email at hfc.complaints@hhs.texas.gov.
To file a consumer complaint with the Texas Attorney General please visit https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
