Huntsville Memorial Hospital Customer Service

We're Dedicated to Our Patients from Walker County & Beyond

Thank you for choosing Huntsville Memorial Hospital as your healthcare provider. We are constantly striving to improve visitor satisfaction by delivering the highest quality clinical outcomes and providing the very best patient experience possible.

Your feedback is crucial in helping us to improve our delivery of care and increase patient satisfaction. We appreciate any feedback that you can provide to help us better serve the patients at Huntsville Memorial Hospital.

There are a few ways to tell us about your experience at Huntsville Memorial Hospital. You can complete and return our Patient Satisfaction Survey or simply send an email to our Patient Relations department:

Karen Dixon, Patient Advocate
karen.dixon@huntsvillememorial.com

The Patient Advocate is available Monday-Friday from 8:00am-4:00 p.m. You may reach this office by dialing 936-435-7900. If it is after normal business hours or you have an unresolved concern, management can be contacted at 936-291-4553.

Any member of the public wishing to communicate a quality of care or safety concern about Huntsville Memorial Hospital is welcome to contact the Joint Commission or the Texas Department of Health:

Contact Joint Commission

Website: www.jointcommission.org
Email: complaint@jointcommission.org
Phone: 1 (800) 994-6610

Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Contact Texas Department of Health

Website: www.dshs.state.tx.us
Email: customer.service@dshs.state.tx.us
Phone: 1 (888) 963-7111

Mail: Customer Service Representative
PO Box 149347
Austin, Texas 78714-9347

Be assured that there will not be any retaliatory action(s) taken against an individual or a group who chooses to inform Joint Commission of concerns about the Safety or Quality of Care provided in this organization. This notice is posted in accordance with Joint Commission requirements and may not be removed. Thank you again for choosing Huntsville Memorial Hospital, and we look forward to continuing to serve your healthcare needs.

Your health, Our community, Our commitment. Contact our friendly team today to learn more about customer service here at Huntsville Memorial Hospital.