Huntsville Memorial Hospital Customer Service
We're Dedicated to Our Patients from Walker County & Beyond
Thank you for choosing Huntsville Memorial Hospital as your healthcare
provider. We are constantly striving to improve visitor satisfaction by
delivering the highest quality clinical outcomes and providing the very
best patient experience possible.
Your feedback is crucial in helping us to improve our delivery of care
and increase patient satisfaction. We appreciate any feedback that you
can provide to help us better serve the patients at Huntsville Memorial Hospital.
Should you have a concern, problem, or complaint related to any aspect
of your care during your hospital stay, please immediately speak to your
nurse or hospital staff member. If your issue remains unresolved, please
contact your
Patient Advocate for further assistance.
Patient Advocate
The Patient Advocate can be reached by dialing
936-435-7900. If it is after normal business hours or you have an unresolved concern,
management can be contacted at 936-291-4553.
patientadvocacy@hmh.cc
Any member of the public wishing to communicate a quality of care or safety
concern about Huntsville Memorial Hospital is welcome to contact the Joint
Commission or the Texas Department of Health:
Patient safety concerns can be reported to The Joint Commission
At
https://www.jointcommission.org/, using the “Report a Patient Safety Event” link in the "Action
Center" on the home page of the website.
By fax to 630-792-5636
By mail to Office of Quality and Patient Safety,
The Joint Commission,
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181
Contact Texas Department of Health
Website:
www.dshs.state.tx.us
Email:
customer.service@dshs.state.tx.us
Phone: 1 (888) 963-7111
Mail: Customer Service Representative
PO Box 149347
Austin, Texas 78714-9347
Be assured that there will not be any retaliatory action(s) taken against
an individual or a group who chooses to inform Joint Commission of concerns
about the Safety or Quality of Care provided in this organization. Thank
you again for choosing Huntsville Memorial Hospital, and we look forward
to continuing to serve your healthcare needs.
Your health, Our community, Our commitment. Contact our friendly team today
to learn more about customer service here at Huntsville Memorial Hospital.