Huntsville Memorial Hospital Customer Service

We're Dedicated to Our Patients from Walker County & Beyond

Thank you for choosing Huntsville Memorial Hospital as your healthcare provider. We are constantly striving to improve visitor satisfaction by delivering the highest quality clinical outcomes and providing the very best patient experience possible.

Your feedback is crucial in helping us to improve our delivery of care and increase patient satisfaction. We appreciate any feedback that you can provide to help us better serve the patients at Huntsville Memorial Hospital.

Should you have a compliment, concern, problem, or complaint related to any aspect of your care during your hospital stay, please immediately speak to your nurse or hospital staff member. If you have a issue that remains unresolved, please contact your Patient Advocate for further assistance.

The Patient Advocate may also be contacted to submit any compliment you may have regarding any aspect of your care during your hospital stay.

Patient Advocate

The Patient Advocate may be reached by dialing 936-435-7900. If it is after normal business hours or you have an unresolved concern, management may be contacted at 936-291-4553.
patientadvocacy@hmh.cc

Any member of the public wishing to communicate a quality of care or safety concern about Huntsville Memorial Hospital is welcome to contact the Joint Commission or the Texas Department of Health:

Patient safety concerns can be reported to The Joint Commission

At https://www.jointcommission.org/, using the “Report a Patient Safety Event” link in the "Action Center" on the home page of the website.
By fax to 630-792-5636

By mail to Office of Quality and Patient Safety,
The Joint Commission,
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181

Contact Texas Department of Health

Website: www.dshs.state.tx.us
Email: customer.service@dshs.state.tx.us
Phone: 1 (888) 963-7111

Mail: Customer Service Representative
PO Box 149347
Austin, Texas 78714-9347

Be assured that there will not be any retaliatory action(s) taken against an individual or a group who chooses to inform Joint Commission of concerns about the Safety or Quality of Care provided in this organization. Thank you again for choosing Huntsville Memorial Hospital, and we look forward to continuing to serve your healthcare needs.

Your health, Our community, Our commitment. Contact our friendly team today to learn more about customer service here at Huntsville Memorial Hospital.