Huntsville Memorial Hospital Customer Service


Thank you for choosing Huntsville Memorial Hospital as your health care provider. We are constantly striving to improve visitor satisfaction by delivering the highest quality clinical outcomes and providing the very best patient experience possible.


Your feedback is crucial in helping us to improve our delivery of care and increase patient satisfaction. We appreciate any feedback that you can provide to help us better serve the patients at Huntsville Memorial Hospital.


There are a few ways to tell us about your experience at Huntsville Memorial Hospital. You can complete and return our Patient Satisfaction Survey or simply send an email to our Patient Relations department:


Karen Dixon, Patient Advocate


The Patient Advocate is available Monday-Friday from 8:00am-4:00pm. You may reach this office by dialing 936-435-7900. If it is after normal business hours or you have an unresolved concern, management can be contacted at 936-291-4553.  


Any member of the public wishing to communicate a quality of care or safety concern about Huntsville Memorial Hospital is welcome to contact the Joint Commission or the Texas Department of Health:


Contact Joint Commission




Phone: 1 (800) 994-6610


Mail: Office of Quality Monitoring

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181


Contact Texas Department of Health




Phone:  1 (888) 963-7111


Mail: Customer Service Representative

PO Box 149347

Austin, Texas 78714-9347


Be assured that there will not be any retaliatory action(s) taken against an individual or a group who chooses to inform Joint Commission of concerns about the Safety or Quality of Care provided in this organization. This notice is posted in accordance with Joint Commission requirements and may not be removed. Thank you again for choosing Huntsville Memorial Hospital, and we look forward to continuing to serve your health care needs.

Huntsville Memorial Hospital