HMH Customer Service

Thank you for choosing Huntsville Memorial Hospital as your health care provider. We are constantly striving to improve visitor satisfaction by delivering the highest quality clinical outcomes and providing the very best patient experience possible.

Your feedback is crucial in helping us to improve our delivery of care and increase patient satisfaction. We appreciate any feedback that you can provide to help us better serve the patients at HMH.

There are a few ways to tell us about your experience at Huntsville Memorial Hospital. You can complete and return our Patient Satisfaction Survey or simply send an email to our Patient Relations department:

Jennifer Rivas

Patient Concern Intake-Contract Coordinator

jennifer.rivas@huntsvillememorial.com

The Patient Concern Intake Coordinator is available Monday-Friday from 8:00am-4:00pm. You may reach this office by dialing 936-435-7561. You may also leave a message on the Hospital’s complaint line at 936-435-7900.

Any member of the public wishing to communicate a quality of care or safety concern about HMH is welcome to contact the Joint Commission or the Texas Department of Health:

Contact Joint Commission

Website: www.jointcommission.org

Email: complaint@jointcommission.org

Phone: 1 (800) 994-6610

Mail: Office of Quality Monitoring

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

Contact Texas Department of Health

Website: www.dshs.state.tx.us

Email: customer.service@dshs.state.tx.us

Phone:  1 (888) 963-7111

Mail: Customer Service Representative

PO Box 149347

Austin, Texas 78714-9347

Be assured that there will not be any retaliatory action(s) taken against an individual or a group who chooses to inform Joint Commission of concerns about the Safety or Quality of Care provided in this organization. This notice is posted in accordance with Joint Commission requirements and may not be removed. Thank you again for choosing Huntsville Memorial Hospital, and we look forward to continuing to serve your health care needs.